Grudin, Jonathan. “Groupware and social dynamics: Eight challenges for developers.” Readings in Human–Computer Interaction. Morgan Kaufmann, 1995. 762-774.
Summary:
This paper focuses on discussing the origins of groupware and the eight specific problems tied to it: disparity in the work and benefits, critical mass and prisoner dilemma problems, disruption of social processes, exception handling, unobtrusive accessibility, difficulty of evaluation, failure of intuition, and the adoption process. They use methods to overcome the problem of behavioral and social challenges facing groupware.
Reflection:
This paper in my opinion was very confusing in my opinion to understand. the authors focused on too many issues vs. just challenging a smaller subset. In focusing on collab work, I would enjoyed learning about how privacy plays a part in groupware and what are the negative implications and social challenges that are presented with that.
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